SHIPPING POLICY

WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-15 business days to process and ship. Many orders arrive sooner, depending on the immediate availability of ordered items. If your order takes more than 4 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

 

For International shipping please allow an additional 7-21 business days. Orders placed on the weekend and holidays are processed on the next business day. 

 

MY ORDER SAYS DELIVERED BUT I HAVEN’T RECEIVED IT, WHAT SHOULD I DO?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

 

SHIPPING ADDRESS ISSUES

CHEER UP | NEW YORK WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

 

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

 

WHY IS MY ORDER STILL IN “PRE-SHIPMENT” STATUS?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun, and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

 

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.

 

URGENT PROCESSING

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.

 

WHERE DO WE SHIP

We currently ship within the United States and to the following countries: 

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.

 

SHIPPING RATES

Shipping rates are flat for all domestic and international orders. There’s an additional fee of $7.95 for expedited orders.

 

FREE SHIPPING offered on orders $100+ excluding shipping cost.

 

Major holidays also will increase shipping time. Please be mindful that our staff does not work on these days as we feel they deserve to spend time with their families. If you’d like your order to arrive before the holidays, please place your order in a timely fashion in order to receive your order.

 

==> Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays. 

 

INTERNATIONAL CUSTOMERS

All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.)

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

 

WE DO NOT SHIP TO PO BOXES, APO’s OR THE LIKE.